Cookies Policy
Last updated: 13 August 2026
This Cookies Policy explains how Pharmacy Mentor uses cookies and similar technologies when you visit and use our website.
We use cookies and similar technologies to operate our website, keep it secure, remember your preferences, understand how our website is used and, where you have given permission, support advertising and marketing activities.
This policy should be read alongside our Privacy Policy, which provides further information about how we collect, use and protect your personal information.
1. What Are Cookies?
Cookies are small files or pieces of information that are stored on your computer, smartphone, tablet or other device when you visit a website.
Cookies can perform a number of functions, such as keeping you signed in, remembering items in your basket, maintaining website security, remembering your preferences and helping us understand how our website is being used.
Some cookies are deleted when you close your browser, while others remain on your device for a set period or until you delete them.
2. Cookies and Similar Technologies
When we refer to cookies in this policy, we also include similar technologies that may store information on, or access information from, your device.
These may include technologies such as local storage, pixels, web beacons, scripts, tags and similar tools used to provide website functionality, measure performance or support other online services.
3. Types of Cookies We Use
Strictly Necessary Cookies
These cookies and technologies are necessary for our website and services to function properly.
They may be used for purposes such as:
- maintaining the security of our website;
- allowing you to access secure areas or your account;
- remembering items placed in your basket;
- processing transactions and payments;
- preventing fraud, misuse or security threats;
- maintaining your session while you move between pages; and
- remembering your cookie and privacy choices.
Where these technologies are necessary to provide the website or a service you have requested, or otherwise fall within an applicable legal exception, we may use them without asking for your consent.
Analytics and Statistical Cookies
Analytics and statistical technologies help us understand how visitors use our website. For example, they may help us understand which pages are visited, how visitors move around the website, whether errors occur and how effectively our website performs.
We use this information to monitor, maintain and improve our website and services.
Some analytics technologies require your consent before they can be used. In limited circumstances, statistical technologies may be used without prior consent where their use meets the requirements of an applicable legal exception. Where required, we will provide an appropriate way for you to object to such use.
Preference and Functionality Cookies
These technologies allow our website to remember choices you make or provide enhanced functionality.
They may, for example, remember certain settings or preferences relating to how the website appears or operates on your device.
Depending on their purpose and how they are used, these technologies may either require your consent or fall within an applicable legal exception.
Marketing and Advertising Cookies
Marketing and advertising technologies may be used to measure advertising campaigns, understand how visitors interact with advertising and, where applicable, show advertising that may be more relevant to you.
These technologies may also allow us or third parties to recognise that your device has visited our website or interacted with an advertisement.
We will only use cookies or similar technologies for advertising, marketing or tracking purposes where the required consent has been obtained.
You can refuse these technologies without preventing you from accessing the core functions of our website.
4. First-Party and Third-Party Cookies
Some cookies are set directly by Pharmacy Mentor. These are known as first-party cookies.
Other cookies or similar technologies may be provided by third parties whose services are used as part of our website. These may include providers of services such as payment processing, website security, analytics, communications, embedded content, advertising or other website functionality.
Where third-party technologies require consent, they will only be used after the necessary permission has been obtained.
Further information about the cookies and technologies currently in use, including relevant third parties where applicable, may be provided through the cookie controls available on our website.
5. Your Cookie Choices
When you visit our website, you may be presented with cookie controls that allow you to choose how optional cookies and similar technologies are used.
You may accept or reject technologies that require your consent and, where available, manage your choices by category.
Cookies and similar technologies that require consent will not be used unless you have provided the required permission.
Where a technology is used without consent under an applicable legal exception, we will provide any information and ability to object required by law.
6. Changing or Withdrawing Your Choices
You can review or change your cookie choices at any time using the cookie settings or cookie controls available on our website.
Where we rely on your consent, you can withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of any use that took place before your consent was withdrawn.
Changing your preferences will normally prevent the relevant technologies from being used in future. Information already stored on your device may remain until it expires or is deleted.
7. Managing Cookies Through Your Browser
You can also control or delete cookies using your browser or device settings.
Most browsers allow you to view stored cookies, remove cookies, block some or all cookies, or receive a notification when a website attempts to store a cookie.
Please be aware that blocking all cookies may affect how our website works. Some features, such as signing into an account, maintaining a shopping basket, completing an order or accessing secure areas, may not function correctly if necessary cookies are disabled.
8. Personal Information and Cookies
Some cookies and similar technologies may collect or use information that identifies you, relates to you or can be linked to your device.
Where information collected through cookies or similar technologies constitutes personal data, we will process it in accordance with applicable data protection law and our Privacy Policy.
As Pharmacy Mentor provides pharmacy and healthcare services, information about the pages, products or services you interact with may in some circumstances reveal or allow inferences to be made about health-related interests. We take this into account when determining how cookies and tracking technologies may be used on our website.
9. External Websites and Embedded Content
Our website may contain links to third-party websites or content provided by other organisations.
Where third-party content is embedded directly into our website, the provider may use cookies or similar technologies. Where consent is required, those technologies will be subject to the cookie choices available to you.
If you follow a link to a separate third-party website, that website will have its own privacy and cookie practices. We recommend reviewing the information provided by that organisation.
10. How Long Cookies Are Stored
The amount of time a cookie remains on your device will depend on its purpose and configuration.
Some cookies operate only while you are using our website. Others may remain on your device for a specified period so that the website or service can recognise your device when you return.
Further information about the cookies and similar technologies currently in use and their duration may be available through the cookie controls on our website.
11. Changes to This Cookies Policy
We may update this Cookies Policy from time to time to reflect changes to our website, the technologies we use, our services, applicable law or regulatory guidance.
Where we introduce a new use of cookies or similar technologies that requires consent and is not covered by consent you have previously provided, we will request the appropriate consent.
12. Contact Us
If you have any questions about this Cookies Policy or how Pharmacy Mentor uses cookies and similar technologies, please contact us or email us at web@pharmacymentor.com.