Delivery Policy
Last updated: 31st July, 2026
At Pharmacy Mentor, we are committed to providing a safe, efficient and reliable delivery service for all medicines and healthcare products. Please read the information below regarding our delivery options and times.
1. Delivery Options
We offer the following delivery options for eligible orders:
- Standard Delivery: £3.99
- Express Delivery: £6.99
Please note that delivery options may vary depending on the products purchased.
2. Refrigerated Medicines (Cold-Chain Delivery)
Certain medicines, including refrigerated treatments such as Mounjaro and Wegovy injection pens, require temperature-controlled handling during transit.
These products will automatically be sent using our Next Working Day Delivery service to help maintain product quality. Standard Delivery and Free Standard Delivery are not available for refrigerated medicines.
3. Order Processing & Dispatch
Orders are typically reviewed, processed and dispatched within 1–3 working days following payment and, where applicable, clinical approval.
If your order requires a clinical assessment or prescription approval, dispatch will only take place once your prescription has been approved.
4. Next Working Day Delivery
Where Next Working Day Delivery is selected or required, this refers to delivery on the next working day after your order has been approved, processed and dispatched. It does not mean the day after your order is placed.
Orders received before the daily dispatch cut-off may be dispatched the same working day, subject to payment, prescription approval and stock availability. Orders placed outside working hours, at weekends or on Bank Holidays will be processed on the next working day.
Whilst we aim to meet these delivery times, they cannot be guaranteed and may occasionally be affected by circumstances outside our control.
5. Delivery Tracking
Once your order has been dispatched, you will receive a confirmation email containing your tracking information so you can monitor the progress of your delivery.
6. Delivery Address
Please ensure your delivery address is accurate and complete before placing your order. We cannot accept responsibility for delays or failed deliveries resulting from incorrect or incomplete address information provided at checkout.
7. Delivery Exceptions
Occasionally, severe weather, courier disruption or other unforeseen circumstances may affect delivery times. Should this occur, we will make every reasonable effort to keep you informed and resolve any issues as quickly as possible.
8. Contact Us
If you have any questions regarding delivery, please contact our team at web@pharmacymentor.com. We will be happy to assist you.
This Delivery Policy may be updated from time to time. Please refer to the latest version published on our website.